Standard Support and Maintenance Levels Sample Clauses

Standard Support and Maintenance Levels. Support for the EPI-USE Systems Products is handled by the global support team, and is co- ordinated through the support portal (▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇). The global support team prides themselves on the speed and accuracy of their assistance and will meet and exceed the service levels detailed below. Subscription Fees entitles Client to ongoing support of the existing EPI-USE Systems Products as well as the upgrade to future versions of the EPI-USE Systems Products. 1.1 Definitions and Interpretation