STANDARD CLOUD SERVICES FEATURES Sample Clauses

STANDARD CLOUD SERVICES FEATURES. 99.5% production uptime SLA and associated maintenance and support for the Cloud Services as described in the Cloud Support Policy (and subject to the limitations and requirements set forth in the Cloud Support Policy) HTTPS connectivity to eGain Cloud Services Data at rest on self-encrypting drives o Eight (8) hours of Recovery Point Objective (RPO) o Seventy-two (72) hours of Recovery Time Objective (RTO) Up to ten (10) gigabytes (GB) of storage for Customer’s operational, configuration, reporting, and analytics data for every US$1,000 (or its equivalent in the local currency of the applicable Order converted in accordance with the exchange rates provided in eGain’s then-current price list) of the monthly Cloud Services fees paid by Customer under an applicable Order for Customer. * Note that eGain does not retain Customer’s analytics data in eGain’s Cloud Services for more than thirteen (13) months during any Cloud Term. eGain offers the following Expert Services which Customer may purchase in an Order. Notwithstanding anything contained in the Agreement, eGain reserves the right to modify, add to, or discontinue any of these Expert Services at its sole discretion (except that no such modifications will apply to any Expert Services already purchased by Customer in an Order):