Common use of Standard Changes Clause in Contracts

Standard Changes. 9.5.1 Any software configuration work would be defined as a change. The list below provides details of the types of changes included within this Service. Where the word amendment is used, this means the functionality must already be in place. If there is a need to configure additional functionality this would be classed as a Non Standard Change and would follow the Specialist Support Team. 9.5.2 Standard changes are defined as system configuration changes taking no more than 2 hours and do not impact Service delivery. The standard change bundle will include – User / virtual extension configuration management (set up / modify / delete) ▇▇▇▇ group configuration management Voicemail configuration management Set up of new DDIs and extensions Basic network configuration changes

Standard Changes. 9.5.1 8.5.1 Any software configuration work would be defined as a change. The list below provides details of the types of changes included within this Service. Where the word amendment is used, this means the functionality must already be in place. If there is a need to configure additional functionality this would be classed as a Non Standard Change and would follow the Specialist Support Team. 9.5.2 8.5.2 Standard changes are defined as system configuration changes taking no more than 2 hours and do not impact Service delivery. The standard change bundle will include – User / virtual extension configuration management (set up / modify / delete) ▇▇▇▇ group configuration management Voicemail configuration management Set up of new DDIs and extensions Basic network configuration changes