Standard 4 Sample Clauses

Standard 4. The professional school counselor provides responsive services through the effective use of individual and small-group counseling, consultation and referral skills.

Standard 4. Follow-Up 1. The primary purpose of follow-up is to contact inquirers to find out if their needs were met and if not, why. The Helpline policy should require follow-up with inquirers who are at risk and/or vulnerable and in situations where the specialist believes the inquirers do not have the necessary capacity to take the needed actions to resolve their own situation. Additional assistance in locating or accessing services may be necessary. Follow- up is required for each contact type documented as a “Referral” when assistance and/or advocacy is provided and must be completed within 14 business days unless a crisis suggests a more immediate follow-up. a. Examples of situations in which follow-up should normally occur include: i. Vulnerable households that are without heat during winter. ii. Older adults having trouble expressing their needs. iii. Older adults with disabilities who have received an eviction order. iv. Older adults with no health insurance who need health care. v. Individuals needing emergency shelter. b. The Helpline shall ensure follow-up with inquirers who are at risk or vulnerable and in situations where the I&R specialist believes the inquirer lacks the capacity to follow through to resolve the problem; If the inquirer cannot be contacted, the Helpline shall ensure follow-up with the organization to which a referral was made to determine if the individual’s need was addressed. Unsuccessful attempts to contact the inquirer shall not conclude the follow-up process and shall not be counted as a completed referral. c. During follow-up, if it is determined that the inquirer has not received services or the need has not been met, the I&R specialist shall determine whether there is a continued need and make additional appropriate referrals or engage in enhanced problem solving. The I&R specialist shall also determine whether the inquirer has additional new needs and makes appropriate referrals prior to completing the contact. d. The I&R specialist shall document the follow-up results (whether service was received or there was an unmet need) in information and referral system for use in reports and as needed. Information gathered during the follow-up process shall be used to evaluate the effectiveness of existing community service providers and to identify gaps in community services.