Staffing Control Sample Clauses

Staffing Control. AT&T may request immediate removal and replacement of any Agents(s) or other employee(s) of Supplier (e.g., trainers, supervisors, managers, etc.) for performance reasons at any time. Supplier shall, at Supplier’s sole expense, remove and replace such Agent(s) or employee(s). Supplier shall not reassign such Agent(s) or employee(s) to any other AT&T Program(s). Likewise, an employee who was removed from another AT&T Program for performance reasons may not be reassigned to this Order. AT&T may request removal of employees working under this Order based on performance issues which may include, but are not limited to: · Not meeting AT&T processes and/or DMOQs. · Providing the customer with information that misrepresents or misleads the customer about features and/or benefits of the program. This may include, but is not limited to information about rates, reoccurring charges, etc. · Providing other AT&T employees with information that misrepresents or misleads them about the status of an order. · Failure to provide timely and/or accurate status of an order to a customer or other AT&T employee. · Use of inappropriate language or acting in a discourteous manner (including racial slurs, sexual comments, profanity, etc.) · Acting in a rude manner or using an inappropriate tone (e.g., yelling or repeatedly interrupting a customer or AT&T employee) Supplier shall comply with such request and ensure timely transition of all pending work to another representative.