Stability Services Clause Samples
Stability Services. Purpose of the Optimized System Availability service is to conduct investigation of non-reproducible scenarios to improve the end user time session. Within the scope of the Optimized System Availability service: 3DS will first measure the actual Mean Time Between Failures (“MTBF”) based on the number of crashes, and jointly agree with Customer on the long-term MTBF objective to reach, based on MTBF initial measure. On Customer’s request, 3DS will then monitor monthly the MTBF on the name and on behalf of Customer in order to: • Attempt identifying the primary causes of abnormal session en3DS and list the top 5 non-identified problems of the month; • perform in-depth analysis of the 5 problems of the month; • work on possible corrective actions or plan to enhance the MTBF 3DS will send to Customer a monthly report revealing the results of the MTBF analysis and the corrective actions possibly taken.
Stability Services. Patheon will conduct stability testing on the Products in accordance with the protocols set forth in the Specifications and the Quality Agreement for the separate Stability Price and set forth in Schedule C (“Stability Services”). Patheon will not make any changes to these testing protocols without prior written approval from Client. If a confirmed stability test failure occurs, Patheon will notify Client within one Business Day, after which Patheon and Client will jointly determine the proceedings and methods to be undertaken to investigate the cause of the failure. Client will pay for the investigative costs unless the investigation determines Patheon has failed to perform the Manufacturing Services in accordance with the Specifications, cGMPs, and/or Applicable Laws in which case Patheon will pay for the investigative costs. Patheon will give Client all stability test data and results at Client’s request.