Software Request Status Reporting/Resources Sample Clauses
The Software Request Status Reporting/Resources clause requires parties to provide regular updates on the status of software requests and to allocate appropriate resources to manage these requests. In practice, this means that the party responsible for fulfilling software requests must periodically report progress, anticipated completion dates, and any issues encountered, while also ensuring that sufficient personnel or technical resources are dedicated to the task. This clause helps maintain transparency, keeps all stakeholders informed, and ensures that software requests are handled efficiently and within agreed timelines.
Software Request Status Reporting/Resources. The Sub-Transfer Agent's Client Services tracks the Dreyfus software requests and distributes a weekly report to Dreyfus and Sub-Transfer Agent representatives. The weekly report lists the following: Requests to be completed within the next 3 months Remaining requests - Priority requests currently being worked on that will not be completed in 3 months Non-priority requests Adhoc requests - one time requests for specific information sorted in a specified report format. These requests do not require a permanent change or enhancement to any software or system, but more often address the need for a one time, special report. (See Adhoc Request Procedures) Completed requests LION requests - enhancements to the LION System, a remote entry system used by broker/dealers for on-line trading The report lists the following for each request: Referral number Type of request Description Project contacts Impacts Status - impact, if applicable, coding and testing, acceptance testing, files to DST-Output, output date and production date) The Sub-Transfer Agent's Systems department also distributes a Dreyfus Systems Map. The map lists all of ▇▇▇▇▇▇▇'s prioritized requests for the year and the amount of resources assigned to each request for each month. Requests to correct an existing system problem or requests that are determined by ▇▇▇▇▇▇▇ Senior Management to be critical enhancements are assigned the highest priority. Dreyfus Transfer Agency Administration and the requestors meet separately, if necessary, to discuss prioritization of specific referrals.
Software Request Status Reporting/Resources. The Transfer Agent's Client Services tracks the Dreyfus software requests and distributes a bi-weekly report to Dreyfus and Transfer Agent representatives. The bi-weekly report lists the following: Requests to be completed within the next 3 months Remaining requests - Priority requests currently being worked on that will not be completed in 3 months Non-priority requests Adhoc requests - one time requests for specific information sorted in a specified report format. These requests do not require a permanent change or enhancement to any software or system, but more often address the need for a one time, special report. (See Adhoc Request Procedures) Completed requests LION requests - enhancements to the LION System, a remote entry system used by broker/dealers for on-line trading The report lists the following for each request: Referral number Type of request Description Project contacts