Software Lifecycle. Ziggo can only support software that is supported by the software manufacturer, distributor or community in the mainstream support phase. If software is no longer supported by the manufacturer or distributor, the Customer can request to upgrade to a more recent version of the software (if the software is supported by Ziggo). In some cases, when the security of the Ziggo infrastructure is in danger, Ziggo will request the Customer to upgrade to supported versions of the software. If these requests are not responded by the Customer in due time, Ziggo will do the software upgrade on the Customer’s responsibility or disconnect the server from the network. Ziggo never encourages an in-place upgrade of the operating system. Instead Ziggo provides a similar server with the new version of the operating system (and applications) for dedicated server customers. The Ziggo account manager has to be contacted if Customer wants to upgrade its server with a new version of an operating system. Overview of support dates for Linux distributions can be found in appendix 1
Appears in 2 contracts
Sources: Service Agreement, Service Agreement