Software bugs. If an issue is deemed as a ‘bug’ by the TechCare team, it will also be raised with the Software Vendor. The TechCare Support team will try to provide a work-around if one is available. When bugs are reported the resolution is entirely at the discretion of the Software Vendor. Man and Machine will manage your support case, but has no control over when, or indeed if, the bug will be fixed.
Appears in 1 contract
Sources: Service Level Agreement
Software bugs. If an issue is deemed as a ‘bug’ by the TechCare team, it will also be raised with confirmed by the Software Vendor. The TechCare Support team will try to provide a work-around if one is available. When bugs are reported the resolution is entirely at the discretion of the Software Vendor. Man and Machine will manage your support case, but has no control over when, or indeed if, the bug will be fixed.fixed.
Appears in 1 contract
Sources: Service Level Agreement