Common use of Software bugs Clause in Contracts

Software bugs. ‌ If an issue is deemed as a ‘bug’ by the TechCare team, it will also be raised with the Software Vendor. The TechCare Support team will try to provide a work-around if one is available. When bugs are reported the resolution is entirely at the discretion of the Software Vendor. Man and Machine will manage your support case, but has no control over when, or indeed if, the bug will be fixed.

Appears in 1 contract

Sources: Service Level Agreement

Software bugs. If an issue is deemed as a ‘bug’ by the TechCare team, it will also be raised with confirmed by the Software Vendor. The TechCare Support team will try to provide a work-around if one is available. When bugs are reported the resolution is entirely at the discretion of the Software Vendor. Man and Machine will manage your support case, but has no control over when, or indeed if, the bug will be fixed.fixed.‌

Appears in 1 contract

Sources: Service Level Agreement