Slot Availability Clause Samples

Slot Availability. Definition 1. The Slot Availability indicator measures the availability of the earliest proposed slot with respect to the applicable defined timers. The related SLA is considered respected for an order if at least one slot within the defined timers or with respect to the Wish Date, whichever is the latest, is proposed for all work orders related to that order. 2. If the Operator communicates a Wish Date that is outside the above-mentioned timers (late Wish Date), the earliest proposed slot must be at the latest on the communicated Wish Date. For such cases the Slot Availability PI will be considered respected and will fall in the scope of the minimum agreed Timer. Monthly overrun orders are not included in the 95% and 99% Service Levels as set out in the table below. 3. If multiple slots are required for an order (for example following an appointment missed by the Company), the timers defined hereunder remain applicable. Meaning that for a second installation date to be scheduled, the same Slot Availability indicator should be met. For each Order subject to SLA, the earliest proposed slot must be within the following timers (expressed in Business Days, per type of order): 95% 5 10 99% 10 15 100% (also valid for all Overrun Orders) 30 45 The service levels stated in the above table are subject to change, based on the contractual agreements to be made by the Company with its necessary suppliers (subcontractors). In any case, any modification shall be done in common agreement between the Company and the Operator. The terms and conditions of the Slot Availability SLA for orders submitted via the API interface are applicable within the limits of the forecasted volumes submitted by the Operator to the Company and this in line with the forecasting mechanism and deviations described in the Service Description and Working Level Agreement document. The Slot Availability SLA is only applicable to orders: • Submitted via the API interface. • Installed by a Unifiber Technician. • Not falling in the scope of projects (i.e. mass migrations, orders with a project ID). • Aligned with the globalized system of Forecasting described in the Service Description and Working Level Agreement and not exceeding the forecasted volumes. Within this monthly forecasting, the Company aims at balancing as far as possible the total number of forecasted monthly orders in a weekly available capacity. In the event the actual order level significantly (as of 15%) exceeds the weekly available c...