SLA Components Sample Clauses
SLA Components. An SLA defines the delivery ability of a provider, the performance target of consumers‟ requirement, the scope of guaranteed availability, and the measurement and reporting mechanisms (▇▇▇▇, 2002). ▇▇▇ ▇▇. al. (2002) provided a comprehensive description of the SLA components, including: (Figure 3): • Purpose: Objectives to achieve by using an SLA. • Restrictions: Necessary steps or actions that need to be taken to ensure that the requested level of services are provided. • Validity period: SLA working time period. • Scope: Services that will be delivered to the consumers, and services that will not be covered in the SLA. • Parties: Any involved organizations or individuals involved and their roles (e.g. provider and consumer). • Service-level objectives (SLO): Levels of services which both parties agree on. Some service level indicators such as availability, performance, and reliability are used. • Penalties: If delivered service does not achieve SLOs or is below the performance measurement, some penalties will occur. • Optional services: Services that are not mandatory but might be required. • Administration: Processes that are used to guarantee the achievement of SLOs and the related organizational responsibilities for controlling these processes.
SLA Components. An SLA defines the delivery ability of a provider, the performance target of consumers‟ requirement, the scope of guaranteed availability, and the measurement and reporting mechanisms (▇▇▇▇, 2002). ▇▇▇ et al. (2002) provided a comprehensive description of the SLA components, including: (Figure 3): • Purpose: Objectives to achieve by using an SLA. • Restrictions: Necessary steps or actions that need be taken to ensure that the requested level of services is provided. • Validity period: SLA working time period. • Scope: Services that will be delivered to the consumers, and services that will not be covered in the SLA.