SLA. The SLA response times specified herein by Incident Priority level are guidelines only and commence from when an Incident is logged with the Support Centre and an incident reference number is given to the Customer.
SLA. BluIP shall provide Customer with Service availability commitments as stated in BluIP’s then-current Service Level Agreement located at xxx.xxxxx.xxx/xxxxx.
SLA. The SLA for VoIP Service applicable to Customer sites in the respective regions is set forth at the following URL for U.S/Canada Services and Europe Services: xxx.xxxxxxxxxxxxxxxxx.xxx/xxxxxxxx/xxxxxxx_xxxxx/xxx/xx_xxxx_xxx.xxx
SLA. The service level agreement entered into between Dyflexis and the Client which includes agreements about the level, quality and manner of problem solving with regard to the Service.
SLA. Unless a Port is part of the Managed ESInet Bundle described in this Agreement, Ports other than CenturyLink IQ + Ports are subject to the CenturyLink IQ Networking Service Level Agreement (“SLA”), CenturyLink IQ + Ports are subject to the CenturyLink IQ + Port SLA and the NMS feature is subject to the NMS SLA. Each SLA is located at xxxx://xxx.xxxxxxxxxxx.xxx/legal/ and subject to change. For Customer’s claims related to Service or NMS feature deficiencies, interruptions or failures, Customer’s exclusive remedies are limited to those remedies set forth in the applicable SLA. ATTACHMENT 1 COMPREHENSIVE MANAGEMENT LIMITED LETTER OF AGENCY between (“Customer”) and CenturyLink Communications, LLC f/k/a Qwest Communications Company, LLC (“CenturyLink”) This limited letter of agency (“LOA”) hereby authorizes CenturyLink to act as the Customer's agent for the limited purpose of contacting Customer’s designated Local Exchange Carrier (“LEC”), Interexchange Carrier (“IXC”), Internet Service Provider ("ISP"), or customer premises equipment (“CPE”) maintenance provider in conjunction with CenturyLink Network Management Service. Network Management Service activities will consist of working with Customer’s LEC, IXC, ISP, and/or CPE maintenance provider for the purpose of: (a) extracting information concerning transmission data elements carried over Customer’s network connection; (b) identifying Customer’s links or data link connection identifiers (“DLCIs”); (c) opening, tracking, and closing trouble tickets with the LEC, IXC, ISP, or CPE maintenance provider on Customer’s transport links or CPE when an alarm or fault has been detected;
SLA. Without derogating from its other obligations in this Section, the Supplier further certifies and confirms that during the Warranty it shall provide ISR, without any additional charge or cost:
SLA. The terms of this Schedule B are in addition to the terms of the SLA and will not amend or replace the SLA. If there is any discrepancy between the terms of this Schedule and the terms of the SLA, the terms of the SLA will prevail.
SLA. The SLA for Google Cloud DNS is set forth at: xxxxx://xxxxx.xxxxxx.xxx/dns/sla (if applicable).
SLA. The Service Level Agreement for the HCL Now Services shall be as set forth the applicable Service Description.
SLA. The following is the Service Level Agreement (“SLA”) for the Platform:
