SLA Sample Clauses
An SLA, or Service Level Agreement, clause defines the specific performance standards and service quality metrics that a service provider must meet when delivering services to a client. Typically, this clause outlines measurable criteria such as response times, system uptime percentages, or resolution timeframes for support issues, and may include remedies or penalties if these standards are not met. The core function of an SLA clause is to set clear expectations and accountability, ensuring both parties understand the required service levels and providing a mechanism to address underperformance.
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SLA. The SLA response times specified herein by Incident Priority level are guidelines only and commence from when an Incident is logged with the Support Centre and an incident reference number is given to the Customer.
13.1 For Priority 1 - Incidents placed into the Support queue will be acknowledged by the Support Team within 1 hour. Customer will be updated with a plan for resolution within 1 hour thereafter if the Incident has not already been resolved.
13.2 For Priority 2 - Incidents placed into the Support queue will be acknowledged by the Support Team within 1 hour. Customer will be updated with a plan for resolution within 3 hours thereafter if the Incident has not already been resolved.
13.3 For Priority 3 - Incidents placed into the Support queue will be acknowledged by the Support Team within 2 hours. Customer will be updated with a plan for resolution within 6 hours thereafter if the Incident has not already been resolved.
SLA. The following is the Service Level Agreement (“SLA”) for the Platform:
SLA. NH does warrant that it shall maintain in place connectivity (directly or indirectly) to one or more major Internet Exchange Points. Any breach of this clause will be handled under the Service Level Agreement provisions. The NH SLA can be found at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/do cs/SLA.pdf 5.12. Law Enforcement. NH shall not be liable for any actions it takes (including suspension of service) pursuant to a request by a law enforcement agency or governmental body.
SLA. The SLA for VoIP Service applicable to Customer sites in the respective regions is set forth at the following URL for U.S Services and non-U.S. Services:
SLA. The service level agreements (“SLAs”) applicable for the Services are attached hereto as Exhibit B.
SLA. The SLA for VoIP Service applicable to Customer sites in the respective regions is set forth at the following URL for U.S/Canada Services and Europe Services: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇_▇▇▇▇▇/▇▇▇/▇▇_▇▇▇▇_▇▇▇.▇▇▇
SLA. The terms of this Schedule B are in addition to the terms of the SLA and will not amend or replace the SLA. If there is any discrepancy between the terms of this Schedule and the terms of the SLA, the terms of the SLA will prevail.
SLA. The service level agreement entered into between Dyflexis and the Client which includes agreements about the level, quality and manner of problem solving with regard to the Service.
SLA. Provider will adhere to any Service Level Agreement (SLA) identified in the Provider-Specific Terms.
SLA. BluIP shall provide Customer with Service availability commitments as stated in BluIP’s then-current Service Level Agreement located at ▇▇▇.▇▇▇▇▇.▇▇▇/▇▇▇▇▇.