Site Availability Scope Clause Samples

Site Availability Scope. Verizon's Availability Service Level Standard provides that the SHyN Service (as defined in the applicable Agreement) will be available 100% of the time. Availability includes the local access from the Customer Edge (CE) to the SHyN Provider Edge and the SHyN Service. Downtime due to Access failure with a third party vendor is excluded from the SLA.