Shipping Errors. In the event that MWI makes a shipping error, i.e., shipping a product not ordered or shipping a quantity of product not as ordered, MWI will not charge Banfield for the logistics fee and applicable freight related to the incorrect shipment. When a call is received from a hospital and it is determined that there has been a shipping error, MWI’s Banfield support team will re-enter an order to ship the correct product, and at that time will issue a credit to the hospital for the logistics fee and freight relating to the incorrect shipment, and will also issue a credit for the logistics fee and freight that will be assessed when the incorrect product is returned.
Appears in 2 contracts
Sources: Logistics Services Agreement (MWI Veterinary Supply, Inc.), Logistics Services Agreement (MWI Veterinary Supply, Inc.)
Shipping Errors. In the event that MWI makes a shipping error, i.e., shipping a product not ordered or shipping a quantity of product not as ordered, MWI will not charge Banfield for the logistics fee and applicable freight related to the incorrect shipment. When a call MWI is received from a hospital notified and it is determined that there has been a shipping error, MWI’s 's Banfield support Customer Service team will re-enter an order to ship the correct product, and at that time will issue a credit to the hospital Banfield for the logistics fee and freight relating to the incorrect shipment, and will also issue a credit for the logistics fee and freight that will be assessed when the incorrect product is returned. When applicable, MWI's Banfield Customer Service team will provide a return label directly to the affected Banfield client.
Appears in 1 contract
Sources: Home Delivery Logistics Services Agreement (MWI Veterinary Supply, Inc.)