Common use of Shared Responsibilities Clause in Contracts

Shared Responsibilities. The State has invested in the owner-operator governance model as a best practice to promote proactive problem solving and effectively engage DIR, Customers, and Service Providers in a collaborative decision-making model. To enable this model to succeed, the shared responsibilities for DIR, Customers and Service Providers include: • ▇▇▇▇▇▇ an environment of open and honest communications • Actively participate in governance processes, including providing input to issue discussions • Proactively support communications distributed by DIR to enable effective issue resolution • Collaborate proactively to identify, report, document, and resolve at the lowest possible level: - Service delivery and performance issues; - Transformation issues; - Contract and financial issues; - Invoice disputes; and - Customer relationship and communications issues. • Document escalated issues with an appropriate level of detail to support resolution • Support the development of and compliance with governance process improvement • Actively participate in training provided by DIR and others regarding the contract, services, performance, and stakeholder responsibilities

Shared Responsibilities. The State has invested in the owner-operator governance model as a best practice to promote proactive problem solving and effectively engage DIR, DIR Customers, and Service Providers in a collaborative decision-making model. To enable this model to succeed, the shared responsibilities for DIR, DIR Customers and DCS Service Providers include: • ▇▇▇▇▇▇ an environment of open open, and honest communications • Actively participate in governance processes, including providing input to issue discussions • Proactively support communications distributed by DIR to enable effective issue resolution • Collaborate proactively to identify, report, document, and resolve at the lowest possible level: - Service delivery and performance issues; - Transformation issues; - Contract and financial issues; - Invoice disputes; and - DIR Customer relationship and communications issues. • Document escalated issues with an appropriate level of detail to support resolution • Support the development of and compliance with governance process improvement • Actively participate in training provided by DIR and others regarding the contract, services, performance, and stakeholder responsibilities

Shared Responsibilities. ‌ The State has invested in the owner-operator governance model as a best practice to promote proactive problem solving and effectively engage DIR, DIR Customers, and Service Providers in a collaborative decision-making model. To enable this model to succeed, the shared responsibilities for DIR, DIR Customers and DCS Service Providers include: • ▇▇▇▇▇▇ an environment of open open, and honest communications • Actively participate in governance processes, including providing input to issue discussions • Proactively support communications distributed by DIR to enable effective issue resolution • Collaborate proactively to identify, report, document, and resolve at the lowest possible level: - Service delivery and performance issues; - Transformation issues; - Contract and financial issues; - Invoice disputes; and - DIR Customer relationship and communications issues. • Document escalated issues with an appropriate level of detail to support resolution • Support the development of and compliance with governance process improvement • Actively participate in training provided by DIR and others regarding the contract, services, performance, and stakeholder responsibilities