Severity Definition Sample Clauses
The Severity Definition clause establishes a clear framework for categorizing the seriousness of issues, incidents, or defects that may arise under the agreement. Typically, it outlines specific criteria or examples for different severity levels, such as 'critical,' 'major,' or 'minor,' often based on the impact to business operations or system functionality. By providing standardized definitions, this clause ensures that all parties have a shared understanding of issue prioritization, which helps streamline response times and resource allocation when problems occur.
Severity Definition. Critical The Fault is a problem of such magnitude that a particular Reception System is inoperable and the redundancy or diverse back up system has failed.
Severity Definition. 1.11.1. LEVE▇ ▇ - ▇roblem has a critical impact for a LICENSEE's customer to the point that the problem renders a system non-functional, including but not limited to occurrence of data corruption, or in LICENSEE's development, no further work can be done until the problem is resolved. A maximum effort will take place until the problem is solved and FIX delivered to LICENSEES' development organization. July 10, 1997 AGREEMENT NO.: SSA_____ Page 3 of 9
1.11.2. LEVEL 2 - Problem is causing a major loss in productivity for a LICENSEE's end user for which a WORKAROUND is available and in LICENSEE's development, a problem that affects the scheduled release of a LICENSEE's end user product. FIX will be delivered to LICENSEES' development organization or scheduled into a maintenance release. Delivery will be scheduled based on complexity of development and system test required to ensure quality.
1.11.3. LEVEL 3 - Problem has minor impact on the user community and causes little or no loss of productivity. Problem will be worked and scheduled into the next version release at AT&T's option or a fix or WORKAROUND will be provided to the customer for the existing version release.
1.11.4. LEVEL 4 - Reports that are classified enhancements or design changes that require review by Systems Engineering.
Severity Definition. The presence of a major severity situation (“Major operations impact”) implies that certain functions are affected but the situation can be circumvented so that the Product can be used, however with a significant loss of service and/or performance, with a less than material but more than insignificant loss of revenues. Major “Major operations impact” means that the situation causes loss of service, or it requires a manual bypass to restore functionality, which means situations included but not limited to: • Degraded performance of the Product; • Incorrect behavior of the Product.
Severity Definition