Servicing Commitments. In order to ensure that Borrowers receive timely and appropriate consideration for modifications or Fixed Rate Conversion options, ▇▇▇▇▇ Fargo will: 1. Maintain a dedicated, adequately staffed help line to serve Eligible Borrowers, including Spanish-speaking borrowers; 2. Make and communicate to Eligible Borrowers in writing, decisions on their MAP2R modifications within 30 calendar days of receiving all required documentation from the Eligible Borrower. This notice may be included within any notice required in connection with the consideration of the Eligible Borrower for a HAMP modification; 3. ▇▇▇▇▇ Fargo will assign a primary point of contact at ▇▇▇▇▇ Fargo to each Eligible Borrower seeking a modification; 4. Establish a formal second-look and escalation protocol for all Eligible Mortgages covered by the Assurance; and
Appears in 2 contracts