Services Support Process Sample Clauses

Services Support Process. 4.1 The Support Centre provides advice and technica l support to all customers with a current Financial Messaging Service Agreement. 4.2 Contacts & Service Support Hours Type Contact Method Support Hours Time Zone Customer Support (1) Customer Support Portal- ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/support (2) Phone +▇▇ (▇) ▇▇▇ ▇▇▇ ▇▇▇▇ Fax +▇▇(▇) ▇▇▇ ▇▇▇ ▇▇▇▇ All Priority 1 Incidents will be responded to outsi de of Support Hours in accordance with clause 5.4 below, provided that they are logged by telephone. 07.00-18:00 Monday Friday (excluding UK Public holidays) 09.00-17.00 UK Public Holidays UK 4.3 Customer Duties and Responsibilities