Common use of Services Summary Description Clause in Contracts

Services Summary Description. The Services to be provided by Provider under this Exhibit shall generally be described as Base IT Services Support. Except where specifically excluded, the Services include, but are not limited to, continued use and support of the underlying Provider technologies that enable voice and electronic data communications (Network Services) and access to required business applications and data (Application Hosting) for all business functions, operations and locations of Recipient plus other core services as explained in the Provider’s IM Services Catalog. The Services provided in Exhibit A are required to provide the Services in Exhibits B, C and D. Exhibit A must be the last Exhibit terminated in Schedule 3 and is required for Schedule 4. The Services included in the Base IT Services Support shall include, but not be limited to, the following IT Services as defined in the Provider’s IM Service Catalog: • Accounts and Access • Application Hosting • Authentication and Identity Management Services • Business Continuity (Disaster Recovery Planning) • Cellular, Paging and Wireless for support for Company owned and supported cellular, paging and interactive-paging equipment. • Document Management Services • External Partner Services • Network (Voice and Data components) • Call Center Support • Outsourced Services Management, Supplier Management and Supplier Audit Services for Provider’s service providers. Excludes suppliers or agreements acquired by Recipient. • Remote Access • Information Security Services except where noted below • Systems Integration Services • Telephone and voicemail services These Services shall include Installation Qualification documentation required for all hardware or equipment as defined by Provider’s policies. Limitations to the scope of this Exhibit: • Computer Investigation Services – The collection and storage of data for human resources investigations (the “Computer Investigation Services”) shall be provided at request of Recipient. Analysis of the collected data is outside the scope of the Services and will not be performed by Provider. The Computer Investigation Services will only be provided to the Recipient to the extent that (i) Provider determines in good faith that Recipient has taken the necessary steps in the relevant local market to allow for such Services to be provided by Recipient (including, but not limited to, Recipient obtaining employees’ consent, notifications to Recipient employees of Recipient’s monitoring policy (e.g., banners)) and (ii) it is permissible under local law. Data will be provided in Provider’s standard collection format. Custom requests by Recipient such as requests to change data format, separate or segregate existing collected data for Recipient’s use or create new solutions to separate data for Recipient shall be at Recipient’s expense and considered a separate project under Exhibit D. • Service Center Support: Activities or requests to integrate Provider and Recipient or Recipient’s service provider service centers is not included in the scope of this Service and would be considered a separate project under Exhibit D. • Domain Name Registration: The process of registering and renewing centrally managed domain names shall be included in the scope of this Exhibit. Domain names that have been registered outside of the central administration process cannot be managed under this Exhibit. Transfer of domain names to Recipient shall occur at the transition of this function or other process shall be implemented to allow Provider’s agents continued rights to maintain domain names for Recipient. Additionally, approval of domain name registration requires the approval of the Recipient’s Trademark group.