Common use of Services Summary Description Clause in Contracts

Services Summary Description. The Services to be provided by Provider under this Exhibit shall generally be described as services provided to support end-user services as listed in the Provider’s IM Service Catalog. The Services provided include, but are not limited to: • Desktop Services including: • Deskside support • Desktop management including Desktop/Laptop hardware break/fix • PC lifecycle management • Install, Move, Add, Change (IMACs) • Site Support • Software procurement • Help Desk including: • General support • SAP Help Desk • Sales Force Help Desk • R&D Scientific Help Desk • Messaging and calendaring • Collaboration Services, including but no limited to, eConferencing, Audio, Video & Web Conferencing. • Print, Fax and Scan services These Services shall be provided to Recipient’s employees, contractors and external business partners to the extent that such Services were provided prior to Closing Date at Historical Levels as defined in Section 2(d)(i) of this Agreement. Increase in Services beyond Historical Levels or for new usage not in place prior to Closing Date will require initiation of a project by Recipient per Exhibit D and shall mutually be agreed to by Provider and Recipient.