Services Changes. In the event that the Contractor cannot provide the agreed-upon services described in the specific Services Scope of Work, the Contractor will notify the University contact for that service, in writing within thirty (30) calendar days, or as mutually negotiated, prior to the Date of Departure shown on the specific Services exhibit. If the change is not material, as determined solely in the discretion of the University, this Agreement and the Services shall proceed as amended with appropriate adjustment, if any, or the price per participant. If the change is deemed by the University to be material, the University shall have the option to terminate the Services and this Agreement within five (5) business days of receipt of written notification from the Contractor. The University shall provide such notification, in writing, to the Contractor to the address specified in this Agreement. If the Services and this Agreement are terminated, the Contractor shall refund all payments made under this Agreement within five (5) days of the Contractor’s receipt of notice of termination, except for those payments to which refunds cannot be obtained provided that the Contractor submits written documentation demonstrating why a refund could not be obtained. The Contractor has a duty to exercise the utmost diligence in obtaining any refunds of monies paid with regard to the Services if the Services and Agreement are terminated. The Contractor shall provide Participants with pre-departure materials that cover relevant laws and/or regulations of the destination country/countries for each Services, as well as information on the safety/security, cultural differences, and packing suggestions. Contractor shall reiterate this information at the on-site orientation when University Participants arrive in the destination country. In the event Contractor should cancel Services prior to departure, the University shall receive a full refund of service fees paid. In the event Contractor cancels the Services after departure and the reason is not due to Force Majeure or the US State Department issuing a warning advising U.S. citizens not to travel to the Services location, then the University shall receive a pro-rated refund of the fees paid to Contractor for the portion of the Services not completed. The University shall not be charged any processing fees.
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