Common use of Services and Support Clause in Contracts

Services and Support. 1.1 Company will use commercially reasonable eorts to provide Customer the SaaS Services and Professional Services. 1.2 As part of the registration process, Customer will identify administrative usernames and passwords for Customer’s required accounts of Authorized Users. 1.3 Company may at its sole discretion modify, update, upgrade or extend Services (including, by way of example, adding features and functionality, or enhancing security or usability) and inform Customer about these modifications. Notwithstanding the functionality described in Definitions of “SaaS Services” will be maintained. 1.4 If Company provides Professional Services beyond those agreed in an Order Form or SOW upon mutual wrien consent (including, without limitation, in excess of any hours estimates set forth therein), Customer will pay Company the agreed consultation rates for the mission. 1.5 In the event that any modification, update, upgrade, or extension of SaaS Services materially reduces its performance, as determined by SaaS Services not performing according to Company’s Documentation, then Customer shall have the right to terminate Agreement upon fifteen (15) days wrien notice to Company if Company does not remedy the performance reduction within the fifteen (15) day notice period.