Service Testing. If selected as a finalist, Offerors must agree to provide the Evaluation Committee the opportunity to place test calls as part of the selection process at no cost. Offerors must provide a toll free number, code and other necessary information as part of their proposal to allow the Evaluation Committee to place a test call at no cost. Test calls will be evaluated on a pass/fail basis, and Offerors will be disqualified from further evaluation for wait times of longer than two (2) minutes, for poor connectivity or static, if translators are not fluent in the English language, and/or if the evaluation committee determines the Offeror cannot adequately meet the requirements to perform the level of service as outlined in this RFP.
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Sources: Request for Proposals, Request for Proposals