SERVICE PROVIDER SOLUTION Clause Samples
SERVICE PROVIDER SOLUTION. Service Provider Solution Emergency Procedures - must be executed immediately following a major incident which jeopardises human life and/or business operations Fallback Procedures – movement of essential business activities and/or support services to an alternative location Resumption Procedures - to return business operations to their normal state Service Provider's inspection of the Premises and Infrastructure (where relevant) Service provider has all required details for existing sites and protocols are in place. Any new requirements will be addressed as part of an onboarding procedure where the supplier will be provided with the opportunity to inspect premises and receive supporting documentation as required.
SERVICE PROVIDER SOLUTION. Service Provider Solution 4. PERFORMANCE OF THE GOODS AND/OR SERVICES AND DELIVERABLES
(i) In relation to the required employee screening services a Critical Service Failure shall include a delay in servicing the demand for services ordered by the Customer in excess of 24 hours more than once in any three (3) Month period or more than three times in any rolling twelve (12) month period.
(ii) In relation to the employee screening services a Critical Service Failure shall mean a loss of two (2) or more during core hours (08:00 – 18:00 Mon – Fri excluding bank holidays) for more than 24 hours accumulated in three (3) Month period, or 48 hours in any rolling twelve (12) month period. The default period is three months if less than three months is required then an alternative period should be inserted above. Monitoring Please see above Service Requirement. Management Information Management Information to be provided in accordance with clause 7 of the Call-Off Terms as mentioned in the above Service Requirements. 3S-22-Call off Terms-Issue-1-July 2022 Page 5 of 80 Customer's Responsibilities (where appropriate) N/A Customer's equipment (where appropriate) N/A
6. CHARGES AND PAYMENT
6.1 Contract Charges payable by the Customer (including any applicable discount but excluding VAT), payment profile and method of payment (e.g. BACS)) Email address where PDF Invoices shall be sent: ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ Invoices should be addressed to: Transport for London Accounts Payable P.O. ▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇ ▇▇▇▇, ▇▇▇▇ ▇▇▇ 6.2 Details of any Customer Rebate (if any) agreed in accordance with clause 11.5.
SERVICE PROVIDER SOLUTION. Service Provider Solution The Service Provider’s solution is detailed within their Tender response. 4.
SERVICE PROVIDER SOLUTION