SERVICE PROMISE Sample Clauses
The SERVICE PROMISE clause defines the provider's commitment to deliver services at a specified standard or quality level. Typically, it outlines the expectations for performance, timeliness, and reliability, and may include remedies or compensation if the promised standards are not met. This clause serves to assure the client of the provider's obligations and provides a basis for accountability, helping to manage expectations and reduce disputes over service quality.
SERVICE PROMISE. In the event that we do not repair your Covered riding mower, snow removal or HVAC Product on our first (1st) in-home repair attempt and you will be without the use of your Covered Product, we will compensate you for your inconvenience by reimbursing you for a one time lawn mowing or snow removal up to $50 at our sole discretion. To file a claim go to ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.
SERVICE PROMISE. Provider shall meet the following service-level obligations: (i) for each identified issue with the System submitted by Customer through agreed communication channels, provide a remote response within 30 minutes of receipt during business hours (9:00 am to 5:00 pm local time) on any business day, with calls made after the end of a business day receiving a response on the next business day), (ii) manage and oversee enforcement of Vehicle manufacturer and dealer warranties and work with Customer to coordinate Vehicle repairs, including implementing reporting and other processes with Customer to support timely repairs (including weekly status reports where applicable for major repairs), and (iii) implement periodic (at least semi-annual) Customer surveys and System operations reviews (“Service Promise”).
SERVICE PROMISE. We want you to be happy with our service. We will make all reasonable efforts to repair your system, subject to the availability of any necessary parts or components, or provide the technical support requested. Occasionally, problems are more complex than first realised or may require additional work to resolve it thoroughly. On very rare occasions, where our service has not provided the outcome expected, we would encourage you to contact us and we promise to take another look. Where necessary, we will repeat the work or try something else to resolve the original issue. Where a problem continues to persist, we might determine a more in-depth service is required, including the replacement of parts. Where this happens, we will explain our findings to you and you can choose whether to proceed or not. If you do proceed, we will only ever invoice for the difference of the more in-depth service from what you have already paid. If you need your system urgently, please make us aware when ordering our services. We operate a Priority Level for Support Tickets and all tickets are assigned Normal Priority (Prime), unless specified otherwise. Each priority level is assigned a timeframe for when you can expect your system to be completed. We cannot always guarantee your system will be completed within the timeframe for the particular priority level that you choose. However, we do aim to have inspected it and made significant progress within the specified timeframe. We will provide you with a lead time where it is necessary to order parts or components and when your system is likely to be ready where we think there is a risk of running over the timeframe. Where we cannot find the fault, or we cannot repair your system or provide the support requested, there is no service charge for you to pay. Where we do find the fault and can offer you a solution which you choose not to proceed with, we may charge a Diagnostic Fee for inspecting your system. Any parts or components that you agreed to purchase from us are still due. For added convenience, we can arrange to collect your computer system from your home or place of work and bring it to our repair store. Once it’s ready, we will return it to you in the same way. Services are charged at a higher rate than you would pay delivering your system to us yourself and are specified on our Service Price List. Most of our computer repair and technical support services can be provided at your home or place of business, provided you are ...
SERVICE PROMISE. Vodafone shall do its utmost to provide continuous and good Fixed Services, however it acknowledges that problems may arise. In these cases, the Customer may report the matter to Vodafone for further investigation and may escalate the matter if not satisfied with the outcome. Should the Customer remain without the Fixed Services in the event of the Vodafone’s Network fault, a pro-rata credit compensation shall apply to Customer’s Account. This excludes lack of service attributable to (a) Force Majeure, (b) any circumstance which is attributable to the Customer and/or (d) when the Customer refuses access to his premises from the dates proposed by Vodafone. The pro-rata compensation will be calculated on the monthly fee payable to Vodafone in line with the applicable Specific terms and conditions from the day the fault was reported until it was resolved.