Common use of Service Priority Levels Clause in Contracts

Service Priority Levels. The MediaTech Desk is committed to making every effort to resolving issues at the time of the service request. If an issue cannot be resolved at the time of request, it will be given a priority level. Requests will be handled according to the priority assigned to them by the MediaTech Desk. Response time commitments are meant to note the maximum time interval in which the customer will be contacted by the IT technician. It is not meant to be an indicator of the problem resolution timeframe. Resolution times will vary based on problem specifics.

Service Priority Levels. The MediaTech Desk is committed to making every effort to resolving issues at the time of the service request. If an issue cannot be resolved at the time of request, it will be given a priority level. Requests will be handled according to the priority assigned to them by the MediaTech Desk. Response time commitments are meant to note the maximum time interval in which the customer will be contacted by the IT theIT technician. It is not meant to be an indicator of the problem resolution timeframe. Resolution times will vary based on problem onproblem specifics.