Common use of Service Objectives Clause in Contracts

Service Objectives. Vastera and Ford shall mutually agree upon the metrics and service objectives for the Services identified and set forth in Schedule E attached hereto (the "Service Objectives"). Vastera will use reasonable efforts to meet all Service Objectives; a failure by Vastera to meet a Service Objective is referred to as a "Violation". In the event that Ford provides written notice to Vastera that specifies a Violation, then the Management Team will promptly discuss such Violation. Ford may terminate this Agreement immediately upon written notice to Vastera if, after the ninety (90) day period following the first Management Team discussion, (i) the Management Team is unable to resolve the issue to both Parties' satisfaction, and (ii) Vastera has not cured the Violation. For purposes of this Section, a Management Team discussion includes any discussion between at least two Management Team representatives from each Party. Both Parties shall use reasonable efforts to cause the first Management Team discussion to occur as promptly as practicable following Ford's notice to Vastera of a Violation.