SERVICE LEVELS AND PERFORMANCE. 16.1 The Authority will measure the quality of the Supplier’s delivery by: 16. 1.1 KPI/SLA Service Area KPI/SLA description Target 17. SECURITY REQUIREMENTS 17.1 None 18.1 Not applicable.
Appears in 1 contract
Sources: Order Form
SERVICE LEVELS AND PERFORMANCE. 16.1 15.1 The Authority will measure the quality of the Supplier’s delivery by: 16.:
1.1 15.1.1 KPI/SLA Service Area KPI/SLA description Target 17. SECURITY REQUIREMENTS
17.1 None 18.1 Not applicable.Target
Appears in 1 contract
Sources: Call Off Contract
SERVICE LEVELS AND PERFORMANCE. 16.1 15.1 The Authority will measure the quality of the Supplier’s delivery by: 1615.
1.1 KPI/SLA Service Area KPI/SLA description Target 17. SECURITY REQUIREMENTS
17.1 None 18.1 Not applicable.Target
Appears in 1 contract
Sources: Legal Services Contract
SERVICE LEVELS AND PERFORMANCE. 16.1 The Authority will measure the quality of the Supplier’s delivery by: 16.
1.1 KPI/SLA Service Area KPI/SLA description Target 17. SECURITY REQUIREMENTS
17.1 None 18.1 Not applicable.1 Delivery timescales Delivery to be within timescales as per delivery timescales provided by the supplier 100%
Appears in 1 contract
Sources: Framework Agreement