Service Level Types Sample Clauses
The 'Service Level Types' clause defines the categories or standards of service that a provider is obligated to deliver under an agreement. It typically outlines different levels of service, such as basic, premium, or custom, each with specific performance metrics or response times. For example, a basic service level might guarantee 99% uptime, while a premium level could include faster support response times. This clause ensures that both parties have a clear understanding of the expected quality and scope of services, reducing ambiguity and helping to manage expectations and accountability.
Service Level Types. 5.1.1 The Parties have identified Services Level items, which require manual monitoring by the involved TSP. These are defined in Table 1 to this SLA.
5.1.2 Each Service Level item has been allocated an agreed number of Penalty Points, which are attributed to the INA - TSP, CDP - TSP, the Direct Routing Network TSP, some or all of them.
6.1 Service level items must be identified/recorded by the concerned party (e-mail, excel-sheet, trouble ticket system) using standard INA SLA Records (Table 2).
Service Level Types. (a) Certain Service Levels are established as of the Effective Date (each, a "Type I Service Level"), and are set forth in Article 2 and summarized in Attachment 3. Type I Service Levels shall be reviewed from time to time as described in Section 1.4.
(b) The remaining Service Levels are undefined as of the Effective Date (each, a "Type II Service Level"). Type II Service Levels shall be subject to the Service Level establishment procedure set forth in Section 1.4.
(c) All Service Levels are subject to continuous improvement described in Section 1.5.
Service Level Types