Service Level Target. Mercury Network, LLC will keep the Mercury Network platform available 24 hours a day, 7 days a week, excepting Mercury Network's standard maintenance windows, which run every Saturday between the hours of 12AM and 6AM Central Time.
Service Level Target. Orange will commence Site Surveys within the Service Levels set forth in Clause 1.4.1 above for no less than 90% of all Site Surveys ordered during each quarter. For example: Customer placed 20 Orders for Site Surveys during quarter N. Orange commenced the Site Surveys within the Service Level for 19 of those incidents. The performance percentage for quarter N will be calculated as follows: 19/20=0.95, or 95%.
Service Level Target. Service Availability for Last Mile defines the percentage of time in a month in which the site is able to reach the Internet breakout point. - Offered for circuits procured from Aryaka only.
Service Level Target. in case of priority 1 incident: immediate intervention of a qualified ICT member staff in case of priority 2 incident: target response time within 1 working day if all ICT staff is not totally busy with incidents of priority 1 in case of priority 3 incident: target response time within 1 working day if all ICT staff is not totally busy with incidents of priority 1 or 2 in case of priority 4 incident: Best effort as time allows SLA version 1.0 – ICT&MM Service Page 19 Royal Belgian Institute of Natural Sciences
Service Level Target. Orange will provide Incident Management – Service Restoration, which includes restoring the Equipment to Proper Operational Condition, within the Service Levels for Locations set forth in Clause 1.5.2 (Service Levels for Service Restoration) for no less than 90% of all Incidents that require Incident Management - Service Restoration Services during each quarter, calculated as follows: Total Number of Incidents for which Orange met the Restore Time Service Level divided by the Total Number of Incidents For example: If 300 Incidents require Incident Management – Service Restoration during the quarter, and Orange meets the Response Time Service Level for 240 of those incidents, the performance percentage for the quarter will be calculated as follows: (240) / (300) = 0.80 or 80%.
Service Level Target. Excluding any Locations receiving Standard Service Management support, Orange will respond to and restore the Switch within the Service Levels set forth in Clause 5.1 for no less than 90% of all Incidents reported that require Incident Management On-Site Maintenance Support during each quarter, calculated as follows: (Total Number of Incidents reported for which Orange met the Service Level response target + Total Number of Incidents reported for which Orange met the Service Level repair target) / (Total Number of Incidents reported + Total Number of Incidents reported). For example: Customer reported 296 Incidents requiring On-Site Maintenance Services during quarter N. Orange responds within the Service Level on 289 of those incidents and repairs the Switch to Proper Operational Condition within the Service Level on 286 of those incidents. The performance percentage for quarter N will be calculated as follows: (289+ 286) / (296 +296) =.97, or 97%.
Service Level Target. 8.1 The service shall be available 24/7 with a committed uptime of 98% per month. Compensation will be calculated based on the ticket raised on the customer’s account. Whenever you experience network issues it is imperative to contact our support team. Ways customers can send in complaints include; creating tickets via the selfcare portal/the selfcare app, emailing xxxxxxx@xxxxxx.xx then following up with a text on WhatsApp (00000000000) or via telephone to 000000000. When the monthly target falls below committed uptime the following shall apply to your next month'ssubscription; Level Credit
Service Level Target. Amadeus aims to achieve a target service level of 99.95% for availability of the Amadeus System on a monthly basis. To the extent that Amadeus fails to achieve this service level in any given month, Amadeus agrees to provide Customer with a report of the sequence of events, root cause and service impact. Furthermore, Amadeus and Customer will negotiate in good faith any potential remedies available to Customer in connection with such service level failure.
Service Level Target. Orange will arrive at the Location and restore Equipment within the Service Levels set forth in Clause 1.4.1 for no less than 90% of all calls reporting Incidents that require On-Site Operational Services during each quarter, calculated as follows: (Total Number of calls reporting Incidents for which Orange met the Service Level arrival target + Total Number of calls reporting Incidents for which Orange met the Service Level restore target) / (Total Number of calls reporting Incidents + Total Number of calls reporting Incidents) For example: Customer placed 296 calls reporting Incidents requiring On-Site Operational Support Services during quarter N. Orange arrives at the Location within the Service Level on 289 of those Incidents and restores the Equipment to Proper Operational Condition within the Service Level on 286 of those Incidents. The performance percentage for quarter N will be calculated as follows: (289+ 286) / (296 +296) =0.97, or 97%
