Common use of Service Level Response Clause in Contracts

Service Level Response. InfoSpace agrees to use commercially reasonable efforts to provide the following service levels in response to problems with or improvements to the AOL Classifieds: . For material functions of software that are or have become substantially inoperable (e.g., inability to access website or conduct transactions), InfoSpace will provide a bug fix or workaround within four (4) hours after the first report of such error to AOL and InfoSpace. . For functions of the software that are impaired or otherwise fail to operate in accordance with agreed upon specifications (e.g., search engine), InfoSpace will provide a bug fix or workaround within twenty- four (24) hours after the first report of such error to AOL and InfoSpace. . For errors disabling only certain non-essential functions (e.g., broken links or noncritical applications), InfoSpace will provide a bug fix or workaround within fourteen (14) days after the first report of such error to AOL and InfoSpace. . For all other errors, InfoSpace will address these requests on a case- by-case basis as soon as reasonably feasible.

Service Level Response. InfoSpace agrees to use commercially reasonable efforts to provide the following service levels in response to problems with or improvements to the AOL ClassifiedsWhite Pages: . n For material functions of software the AOL White Pages that are or have become substantially inoperable (e.g., inability to access website or conduct transactions), InfoSpace will provide a bug fix or workaround within four (4) hours after the first report of such error to AOL and InfoSpace. . n For functions of the software AOL White Pages that are impaired or otherwise fail to operate in accordance with agreed upon specifications (e.g., search engine), InfoSpace will provide a bug fix or workaround within twenty- twenty-four (24) hours after the first report of such error to AOL and InfoSpace. . n For errors disabling only certain non-essential functions (e.g., particular broken links or noncritical applications), InfoSpace will provide a bug fix or workaround within fourteen (14) days after the first report of such error to AOL and InfoSpace. . n For all other errors, InfoSpace will address these requests on a case- by-case basis as soon as reasonably feasible.

Service Level Response. InfoSpace agrees to use commercially reasonable efforts to provide the following service levels in response to problems with or improvements to the AOL ClassifiedsWhite Pages: . For material functions of software the AOL White Pages that are or have become substantially inoperable (e.g., inability to access website or conduct transactions), InfoSpace will provide a bug fix or workaround within four (4) hours after the first report of such error to AOL and InfoSpace. . For functions of the software AOL White Pages that are impaired or otherwise fail to operate in accordance with agreed upon specifications (e.g., search engine), InfoSpace will provide a bug fix or workaround within twenty- twenty-four (24) hours after the first report of such error to AOL and InfoSpace. . For errors disabling only certain non-essential functions (e.g., particular broken links or noncritical applications), InfoSpace will provide a bug fix or workaround within fourteen (14) days after the first report of such error to AOL and InfoSpace. . For all other errors, InfoSpace will address these requests on a case- by-case basis as soon as reasonably feasible.