Common use of Service Level Exceptions Clause in Contracts

Service Level Exceptions. In addition to Scheduled Downtime, the Contractor shall not be responsible for a failure to meet any SLR to the extent that such failure is directly caused by any of the following: • Service outages and missed SLRs due to system components owned or controlled by AOC or a Clerk’s Office. • Service outages and missed SLRs due to system components owned or controlled by third-party contractors and other than subcontractors engaged by Contractor. The Contractor will conduct a Root Cause Analysis to determine reasons for outages. • Willful misconduct or violations of law by AOC or third-party contractors, other than subcontractors engaged by Contractor. • Service or resource reductions requested or approved by AOC and agreed to by the parties through a Change Request; provided that, as part of such process, the Contractor has previously notified AOC in writing that the implementation of such Change Request would result in such failure to meet the SLR.