Service Level Exceptions. This Service Level does not apply to any: (i) On-premises software licensed as part of the Service subscription, or (ii) Internet-based services (excluding Microsoft Cloud App Security) that provide updates via API (application programming interface) to any services licensed as part of the Service subscription. Table of Contents / Definitions Downtime: Any period of time when users’ flows have no connectivity to Microsoft’s Internet gateway.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement