Service Level Credit Requests Clause Samples

Service Level Credit Requests. To receive a Service Level Credit Customer must submit a request by opening a support ticket by sending an email to: ▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. The email must include: a) the words SLA Credit Request, b) the billing cycle and to which Customer is claiming a Service Level Credit, together with the dates and times of each Monthly Uptime breakdown you are claiming. If SUSE confirms it did not meet the Service Commitment, then SUSE will issue the Service Level Credit to Customer within one billing cycle following the month in which the request occurred. Customer’s failure to provide the request and other information as required above will disqualify it from receiving a Service Credit. Requests for a Service Level Credit must be made within thirty days of the end of the month during which Customer claims the Service Commitment failure occurred.