Service Level Agreement for Network Availability Sample Clauses
A Service Level Agreement (SLA) for Network Availability defines the minimum uptime or operational performance standards that a service provider must maintain for network services. Typically, this clause specifies a percentage of guaranteed network uptime over a set period, such as 99.9% availability per month, and may outline remedies or credits if the provider fails to meet these standards. Its core function is to set clear expectations for service reliability and provide recourse for the customer if the network experiences excessive downtime.
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Service Level Agreement for Network Availability. In the event there is a degradation of Services as set forth in this Section 5.0, Customer will be eligible, subject to the terms below, to receive Service Credit to Customer’s account. Service level agreements specified in other attachments may also apply.
a. Service Level Agreement Definitions. The following definitions apply to this Service Level Agreement: