Service hours and exceptions Sample Clauses

The 'Service hours and exceptions' clause defines the specific days and times during which services will be provided, as well as any deviations from the standard schedule. This clause typically outlines regular operating hours, such as weekdays from 9 a.m. to 5 p.m., and lists exceptions like holidays, maintenance periods, or emergency closures when services may be unavailable. Its core practical function is to set clear expectations for service availability, helping both parties plan accordingly and avoid misunderstandings about when services can be accessed.
Service hours and exceptions. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: ● Planned maintenance windows or service interruptions (“scheduled downtimes”1) will be notified via email in a timely manner i.e. 24 hours before the start of the outage2, to the Customer through the Broadcast Tool3. ● Downtime periods exceeding 24 hours need justification. ● Human services are provided during support hours. The services covered by the scope of this Agreement are provided with the following level of support. Support is provided via EGI Service Desk4. Access requires a valid X.509 or the login via an EGI Check- in account5. Support is available between: ● Monday and Friday ● 9:00 and 17:00 CET/CEST time This excludes public holidays at the same time in all organizations providing the service.
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Service hours and exceptions. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: ● Planned maintenance windows or service interruptions (“scheduled downtimes”7) will be notified via email in a timely manner i.e. 24 hours before the start of the outage8, to the Customer through the Broadcast Tool9. ● Downtime periods exceeding 24 hours need justification. ● Human services are provided during support hours. 6 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/NGI_services_in_GOCDB#Services 7 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/GOCDB/Input_System_User_Documentation#Downtimes 8 ▇▇▇▇://▇▇▇.▇▇▇.▇▇/ 9 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/broadcast Support is provided via EGI Service Desk. Access requires a valid X.509 or the login via an EGI Check-in account10. Support is available between: ● Monday and Friday ● 8h a day during the regular working hours of supporting organization This excludes public holidays at the same time in all organizations providing the service.
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Related to Service hours and exceptions

  • Reservations and Exceptions 1. Articles 3, 4, 6 and 12 shall not apply to: (a) Any existing non-conforming measure that is maintained by: (i) With respect to Japan: (A) The central government or a prefecture, as set out in its Schedule in Annex I; or (B) A local government other than prefectures; (ii) With respect to the Republic of Peru: (A) The central government or a regional government, as set out in its Schedule in Annex I; or (B) A local government (b) The continuation or prompt renewal of any non-conforming measure referred to in subparagraph (a); or (c) An amendment or modification to any non-conforming measure referred to in subparagraph (a), provided that the amendment or modification does not decrease the conformity of the measure as it existed immediately before the amendment or modification, with Articles 3, 4, 6 and 12. 2. Articles 3, 4, 6 and 12 shall not apply to any measure that a Contracting Party adopts or maintains with respect to sectors, sub-sectors and activities set out in its Schedule in Annex II. 3. Neither Contracting Party shall, under any measure adopted after the date of entry into force of this Agreement and covered by its Schedule in Annex II, require an investor of the other Contracting Party, by reason of its nationality, to sell or otherwise dispose of an investment that exists at the time the measure becomes effective. 4. In cases where a Contracting Party makes an amendment or a modification to any existing non-conforming measure set out in its Schedule in Annex I or where a Contracting Party adopts any new or more restrictive measure with respect to sectors, sub-sectors or activities set out in its Schedule in Annex II after the entry into force of this Agreement, the Contracting Party shall, prior to the implementation of the amendment or modification or the new or more restrictive measure, or in exceptional circumstances, as soon as possible thereafter: (a) Notify the other Contracting Party of detailed information on such amendment, modification or measure; and (b) Hold, upon request by the other Contracting Party, consultations in good-faith with that other Contracting Party. 5. Each Contracting Party shall endeavour, where appropriate, to reduce or eliminate the reservations specified in its Schedules in Annexes I and II respectively. 6. Articles 3, 4, 6 and 12 shall not apply to any measure covered by the exceptions to, or derogations from, obligations under Articles 3 and 4 of the TRIPS Agreement, as specifically provided in Articles 3 through 5 of the TRIPS Agreement. 7. Articles 3, 4, 6 and 12 shall not apply to any measure that a Contracting Party adopts or maintains with respect to government procurement.

  • Requirements Pertaining Only to Federal Grants and Subrecipient Agreements If this Agreement is a grant that is funded in whole or in part by Federal funds:

  • Common Areas - Rules and Regulations Lessor or such other person(s) as Lessor may appoint shall have the exclusive control and management of the Common Areas and shall have the right, from time to time, to establish, modify, amend and enforce reasonable Rules and Regulations with respect thereto in accordance with Paragraph 40. Lessee agrees to abide by and conform to all such Rules and Regulations, and to cause its employees, suppliers, shippers, customers, contractors and invitees to so abide and conform. Lessor shall not be responsible to Lessee for the non-compliance with said rules and regulations by other lessees of the Industrial Center.

  • Limitations and Exceptions Members shall confine limitations or exceptions to exclusive rights to certain special cases which do not conflict with a normal exploitation of the work and do not unreasonably prejudice the legitimate interests of the right holder.

  • Compliance with Contractor Employee Jury Service Ordinance Contractor shall comply with the County Ordinance with respect to provision of jury duty pay to employees and have and adhere to a written policy that provides that its employees shall receive from the Contractor, on an annual basis, no less than five days of regular pay for actual jury service in San Mateo County. The policy may provide that employees deposit any fees received for such jury service with the Contractor or that the Contractor deduct from the employees’ regular pay the fees received for jury service.