Service Availability (Guaranteed Sample Clauses
The Service Availability (Guaranteed) clause defines the provider's obligation to maintain a specified level of uptime or operational performance for a service. Typically, this clause sets a minimum percentage of time that the service must be accessible, such as 99.9% uptime per month, and may outline remedies or credits if the guarantee is not met. Its core function is to assure customers of reliable service delivery and to allocate risk by holding the provider accountable for service interruptions.
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Service Availability (Guaranteed. Service Uptime) Uptime Percentage Days of Service added after the end of the Service term
1. A Downtime caused by System maintenance which is already informed Customer of the exact schedule and chose to perform at the minimum impact.
2. A Downtime caused by a service suspension to resolve the emergency damaged hardware issues.
3. A Downtime caused by a scripting error, program error, or system attack resulting from a vulnerability in Customer system.
4. A Downtime caused by a customer’s request to suspend the service.
5. A Downtime caused by the failure of CAT-Internet Data Center or Country’s Telecommunication Network system.