Service Availability Calculation. Service Availability will be measured and reported in hours and percentages. Three basic figures will be calculated and reported to ensure transparency: · Maximum Availability (MA) — The maximum number of hours the service could be available for the given period, excluding scheduled downtime. · SLA Target Availability (STA) — MA minus the agreed unscheduled downtime. · Actual Availability (AA) — MA minus any unscheduled downtime The availability percentage for a particular period is calculated using the following formula: [*] [*] [*] X 100 [*]
Appears in 3 contracts
Sources: Multi Currency Processing Agreement (Planet Payment Inc), Multi Currency Processing Agreement (Planet Payment Inc), Multi Currency Processing Agreement (Planet Payment Inc)