Semi-Managed Server Instance Support Sample Clauses

Semi-Managed Server Instance Support. The Semi-Managed Server Instance Support RU is classified using the Service Tier methodology described in Attachment 4-E (Server Service Tier Matrix). Resource Unit usage for Semi-Managed Server Instance Support will be measured on a per Instance basis. Depending on the Server’s configuration, one (1) or more Operating System Instances may run on a single Server. Operating System Instances in a clustered configuration shall be deemed to be discrete Operating System Instances, though each Instance within a cluster shall accommodate a different support level categorization, depending on DCS Customer requirements. Instances are counted on the last day of the calendar month and counts are adjusted to include any Instance in service for at least one (1) day of the calendar month. One (1) Instance in service for at least one (1) day of a calendar month equals one RU. All billing must be in accordance with the established process and billing triggers described in the Service Management Manual.