SEL Responsibilities Sample Clauses
SEL Responsibilities. SEL shall furnish the necessary engineers and technicians to provide the engineering services set forth in the Scope of Services. The professional obligations of SEL’s design professionals shall be undertaken and performed in the interest and on behalf of SEL in accordance with applicable laws and regulations governing such design professionals and generally accepted engineering practices prevailing in the jurisdiction where the Project is located. Nothing contained in these Terms shall create any professional obligation or contractual relationship between the individual professionals and Customer. SEL shall assist Customer in obtaining any necessary approvals of professionally-sealed drawings, and shall assist Customer in obtaining necessary approvals from governmental authorities having jurisdiction over the Project.
SEL Responsibilities. Provide single point of contact (SPOC) for all SPE-Constellation support related issues. • Install Software (OS-level up). • Provide training to lead SPE Constellation super users. • Patch QA, staging and production environments per Sony Global IS Security Policy and SPE’s Information Security recommendations. • Provide phone, email and in-person support to lead SPE-Constellation super users. • Provide status updates for all open incidents. • Provide monthly (or on-demand) reports showing logs of all reported incidents and ensuing actions taken. • Ensure Constellation overall system monthly uptime percentage of 99.9%. Monthly uptime percentage for the purposes of this agreement is defined as: 100% minus the average of the error rates from each five minute period in the month, excluding scheduled downtime. Error rate is the total number of internal server errors or other software related system outage returned by Constellation (i.e. internal error 500, service unavailable…) divided by the total number of requests during that 5 minute period. • Ongoing 24/7 pro-active system monitoring: SEL will provide a mechanism to confirm that core systems are running within their performance boundaries, and will log system response times of key functions (login, basic search…) and errors on a 5 minute basis. • Follow SPE change control procedures. Provide a minimum of 5-business days notice for system maintenance windows at a time agreeable by SPE super users. • SEL-Constellation support will escalate all reported software incidents requiring software upgrades to SEL-Constellation problem management. SEL- Constellation support team will report back to SPE super users a plan via change control as to when an upgrade restoring all impaired functionality will be deployed.
SEL Responsibilities