Second Level Technical Support. CUE will provide second level technical support to the Customer relating to technical aspects of the CUE Platform which will include email and phone support between the hours of 10 am and 5 pm Central Time, Monday through Friday, except federal holidays or days on which the banks in the City of Dallas, Texas are closed for business. CUE will provide support at no cost to the Customer for the first thirty (30) days from delivery of the Services, or five (5) hours of second level technical support, whichever occurs first.
Appears in 2 contracts
Sources: Terms of Service, Terms of Service