Scope Limitations. Board Intelligence will provide services to address issues where the software fails to conform to its documentation, and where users experience any difficulty in using the software for its intended purpose. It is our intention to provide an excellent standard of service and to deliver the highest possible levels of satisfaction to our clients. However, there are some issues that fall beyond our control and, whilst we will take all reasonable steps to support our clients in such circumstances, Board Intelligence will not be obligated to provide a solution in such cases, these include: • Improper use or maintenance by the Client • Natural disaster, act of nature, power surge or similar beyond the control of Board Intelligence • Failure caused by components of technology not supplied by Board Intelligence
Appears in 2 contracts
Sources: Service Agreement, Service Agreement