Scheduling, Assigning and Dispatching Trips Sample Clauses

Scheduling, Assigning and Dispatching Trips. (a) The Contractor shall ensure that covered NEMT services are available twenty- four (24) hours a day, three hundred and sixty-five (365) days a year. (b) After approving a NEMT service to be provided by a NEMT Provider (i.e., not fixed route), the Contractor shall schedule and assign the trip to an appropriate NEMT Provider. (c) Contractor shall approve and schedule or deny a request for NEMT (including all legs of the trip) within twenty-four (24) hours of receiving the request. This timeframe shall be reduced as necessary to ensure the Member arrives in time for such Member’s appointment. Failure to comply with this requirement may result in OHA imposing Liquidated Damages. (d) The Contractor shall ensure that trips are dispatched appropriately and meet the requirements of this Section and the needs of the Member. The dispatcher shall, at minimum, provide updated information to drivers, monitor drivers’ locations, and resolve pick-up and delivery issues.