Scheduled Time. The time during which Service is to be operational as designated in the applicable SLR table. Service Level Requirement (SLR) – The percentage of time or instances that the target service level requirement must be met. Target – The desired level of Service Symetra is seeking for that particular service level metric.
Appears in 2 contracts
Sources: Information Technology Services Agreement (Symetra Financial CORP), Information Technology Services Agreement (Symetra Financial CORP)