Common use of Safe communication Clause in Contracts

Safe communication. If program staff follow up by phone with clients who previously disclosed violence, establish a safe/code word that helps the survivor end a call quickly or alerts the program staff member of the need to change topics. Calls to the survivor should only be made if they have indicated this can be done safely and may include special instructions, such as not identifying the organization that the program staff is associated with. Update the local referral directory more often than normal, following the steps outlined in Appendix B. Ask about changes in hours that services are available and for any advice on safe transport during lockdown/curfews so that this can be communicated to survivors.

Safe communication. If program staff follow up by phone with clients who previously disclosed violence, establish a safe/code word that helps the survivor end a call quickly or alerts the program staff member of the need to change topics. Calls to the survivor should only be made if they have indicated this can be done safely and may include special instructions, such as not identifying the organization that the program staff is associated with. Update the local referral directory more often than normal, following the steps outlined in Appendix B. Ask about changes in hours that services are available and for any advice on safe transport during lockdown/curfews so that this can be communicated to survivors.