SaaS Service Availability. Service Availability is measured over a calendar month period against the Agreed Service Time (AST). The following calculation is used to determine the Service Availability percentage The Service Level Objectives are applicable to the LIVE environments only. The responsibilities and obligations of DNV and the Customer to maintain the integrity of the Solution, which are in addition to those set out in the SaaS Agreement are defined below:
Appears in 1 contract
Sources: Service Level Agreement
SaaS Service Availability. Service Availability is measured over a calendar month period against the Agreed Service Time (AST). The following calculation is used to determine the Service Availability percentage Service Availability % = X 100 AST The Service Level Objectives are applicable to the LIVE environments only. The responsibilities and obligations of DNV and the Customer to maintain the integrity of the Solution, which are in addition to those set out in the SaaS Agreement are defined below:
Appears in 1 contract
Sources: Service Level Agreement