Common use of Rush Orders Clause in Contracts

Rush Orders. We set aggressive customer service standards to meet the needs of our clients. Summit operates background screening offices in New York and California, both of which operate normal business hours from 8 a.m. to 5 p.m. This provides extended business hours for our clients throughout U.S. time zones. As it is our goal to be the most client-responsive background screening services firm for the County, Summit provides round-the-clock access for urgent requests, as well as a 1-800 customer service number. We also provide 24/7 emergency assistance, with accessibility through direct cell phone contact with management and research analysts. Our team is available to you at all times—as scheduled or on short notice, if needed—to discuss the administration of the contract; policies and procedures; evaluation of services; and other matters such as review of job progress, work quality, and resolution of problems or concerns. Reports are provided, as required. All requests are completed in a timely and effective manner. Summit will train all County authorized users in the SummitScreen system as soon as possible. Training will be in-person or via webinar, based on the County’s preference. The Summit team will be available as needed for re-training or to train new authorized users. As mentioned above, Summit will deliver training on-site or via webinar, as per the county’s request. Please note that Summit’s online portal is highly accessible with an intuitive interface; users typically require only several hours of training.