Routers. 5.7.1. If you already possess a router provided by Origin, unless we inform you otherwise, your transfer to UW will not require you to change your router. We may upgrade your router in the event we deem it necessary. 5.7.2. You may rent or buy the UW Wi-Fi Hub router from us. In addition, you may also choose to rent eero router(s) from us (subject to the below terms). Router specifications and rental and purchase prices are detailed on our website. You will be responsible for paying postage and packaging at the prevailing rate for any routers bought or rented from us and this charge will be added to your monthly bill. Routers rented from us remain our property. Routers rented from Origin for Services that have been transferred to UW are also our property. 5.7.3. eero devices are subject to the following terms: 5.7.3.1. eero devices may only be rented from us. 5.7.3.2. Details of the amount of eero devices you may rent and any other routers you must rent in addition to the eero devices will be specified during our ordering process. 5.7.3.3. You may only rent eero devices from us when you take our Broadband service and at least one other Service from us (the ‘eero Requirement’). If you do not meet the eero Requirement, we may stop renting the eero devices to you and, on our request, you must return the devices to us using recorded delivery at your own expense. If you fail to return the devices to us within 30 days of failing to meet the eero Requirement, and you have taken our Broadband service for less than two years, you will be charged £100 for each eero device. If at the point you fail to meet the eero Requirement you have taken our Broadband service for two years or more, you will be charged in accordance with our tariff guide. We reserve the right to remotely disable the functionality of any eero device that is not returned to us in accordance with this clause. 5.7.3.4. eero devices are locked to our network.
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Sources: Terms and Conditions
Routers. 5.7.1. If you already possess a router provided by Origin, unless we inform you otherwise, your transfer to UW will not require you to change your router. We may upgrade your router in the event we deem it necessary.
5.7.26.7.1. You may rent or buy the UW Wi-Fi Hub router from us. In addition, you may also choose to rent eero router(s) from us (subject to the below terms). Router specifications specifications and rental and purchase prices are detailed on our website. You will be responsible for paying postage and packaging at the prevailing rate for any routers bought or rented from us and this charge will be added to your monthly bill▇▇▇▇. Routers rented from us remain our property. Routers rented from Origin for Services that have been transferred to UW are also our property.
5.7.36.7.2. eero devices are subject to the following terms:
5.7.3.16.7.2.1. eero devices may only be rented from us.
5.7.3.26.7.2.2. Details of the amount of eero devices you may rent and any other routers you must rent in addition to the eero devices will be specified specified during our ordering process.
5.7.3.36.7.2.3. You may only rent eero devices from us when you take our Broadband service and at least one other Service from us (the ‘eero Requirement’). If you do not meet the eero Requirement, we may stop renting the eero devices to you and, on our request, you must return the devices to us using recorded delivery at your own expense. If you fail to return the devices to us within 30 days of failing to meet the eero Requirement, Requirement and you have taken our Broadband service for less than two years, years you will be charged £100 for each eero device. If at the point you fail to meet the eero Requirement you have taken our Broadband service for two years or more, you will be charged in accordance with our tariff guide. We reserve the right to remotely disable the functionality of any eero device that is not returned to us in accordance with this clause. 5.7.3.4.
6.7.2.4. eero devices are locked to our network.
6.7.2.5. All eero devices you rent from us must be connected to the same home network at the Property at which we provide Broadband services.
6.7.2.6. We may facilitate the provision of a mobile application and other software services to be used in conjunction with eero devices (the “eero App”); such services will be provided by eero LLC or its affiliates (“eero”). The eero App will be subject to the terms and conditions and privacy policy of eero, further details can be found at ▇▇▇▇.▇▇▇.
6.7.2.7. If we stop supporting or making eero devices available to customers or otherwise have a reasonable commercial or operational reason to do so, we may require you to return your eero devices to us at your cost. If we require you to return your eero devices, you must return your devices within 30 days and we will provide you with an alternative router(s) that we reasonably consider provides a similar or better service.
6.7.3. All routers supplied by us come with a lifetime warranty for as long as you take our Broadband service. If we have supplied a router to you which develops a fault, then we will provide a free replacement for as long as you take our Broadband service.
6.7.4. In relation to eero devices, if we stop supporting or making eero devices available to customers, we will provide you with an alternative router(s) that we reasonably consider provides a similar or better service. We will not provide a free replacement where the fault is caused by loss, theft or physical damage. In addition, we reserve the right to refuse to provide a free replacement and charge you for any eero device where the eero device has been: altered or modified; used outside the intended or proper use described in the eero App or any accompanying material; used in conjunction with equipment not provided by us (including, but not limited to, the power supply); used with a version of the eero App that has been altered or modified; or where any label on the eero device has been removed or altered.
6.7.5. You must return the faulty router to us within 30 days of informing us of the fault, using recorded delivery and we will pay the cost of postage and packaging. If you fail to return the faulty router to us within 30 days of informing us of the fault, you will be charged the full retail price of the router on your next ▇▇▇▇ after the 30 days has expired.
6.7.6. Customers who joined before 17 January 2022 may upgrade to a UW Wi-Fi Hub router at any time, subject to you paying the postage and packing costs of us sending the new router to you (which will be added to your next monthly ▇▇▇▇) and you organising at your cost the return of the old router. Where you are renting the router, the new rental charges will apply from the date the upgraded router is provided to you. If you fail to return the old router to us within 30 days of receiving the upgraded router, you will be charged the full retail price for the old router on your next ▇▇▇▇ after the 30 days has expired.
Appears in 1 contract
Sources: Terms and Conditions