Root Cause Report Clause Samples

A Root Cause Report clause requires a party to investigate and document the underlying reasons for a problem, failure, or incident that has occurred during the course of a contract. Typically, this clause obligates the responsible party to analyze the event, identify contributing factors, and provide a written report detailing findings and recommended corrective actions. By mandating a thorough investigation and formal reporting, the clause helps ensure that issues are properly understood and addressed, reducing the likelihood of recurrence and promoting accountability.
Root Cause Report. Report issued up to the 5th business day after the incident has been closed with analysis, actions taken and possible factors causing it, in addition to presenting recommendations in order to avoid recurrence; • A Heat Map indicating the countries that have accessed the block of IP addresses or accessed the main Website indicated by PAGSEGURO INTERNET LTDA. The access distribution will be presented in addition to the graph referenced here distributed as a percentage for each listed country; • An act intended to paralyze the service or an attempt to paralyze an element of the infrastructure that serves PAGSEGURO INTERNET LTDA’s business with the attacker exclusively positioned on the internet and making use of the internet access supplied by UOLDIVEO will be defined as a digital attack. Thus: • Failure to receive malicious packets for a period between thirty and sixty minutes will be considered as the end of an attack; • If the flow of malicious packets is resumed in thirty minutes or less it will be considered the continuation of the same attack; • If the flow of malicious packets is resumed after a period of sixty minutes it will be considered a new attack; • UOLDIVEO considers as a reference the time (hour:minute:second) when the digital attack stopped sending malicious packages was noticed; • UOLDIVEO will register the evidence of each attack, using for its internal analysis the IP address used by the attacker, the attack volume, its start time and its stop time. These elements are joined with the other measurements that UOLDIVEO deems necessary. • All transmissions with the NTP, ICMP, TCP, UDP protocol, or any other protocol containing the signature of a DDoS attack is defined as a “malicious packet”. Such signature has a volumetric behavior superior to the behavioral baseline identified by the UOLDIVEO MSS team for internet access monitored by the DDoS Protection product. The time of this anomalous volumetric analysis will also be taken into account to characterize the existence or not of an attack, and it is UOLDIVEO’s responsibility to interpret it and to define if the environment defense procedure will be started; TECHNICAL PROPOSAL UOLDIVEO – OPT-17/21631-A • Activities performed by UOLDIVEO MSS in conjunction with the other Data Center teams belonging to UOLDIVEO to prevent the client’s environment from being unavailable due to a digital attack are defined as a defense procedure; • If the contracted attack limit is reached, UOLDIVEO will configur...
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Root Cause Report. 26.1 Supplier shall draft a Root Cause Report that describes the story of the entire life of the failure: from the point when the possibility of a failure was introduced, to describing the impact of the failure on the Product, to identifying a complete list of affected Products, through to a recommendation for a Corrective Action which will remove the possibility of the failure occurring again. 26.2 The Root Cause Report must include all information relevant to the FA Case, including but not limited to the following information, as applicable: · Root Cause closure reason · Corrective Actions and Corrective Actions Case number(s) relating to the Case · Field notice number(s) relating to the Case · Top level assembly · Serial number/MAC Address/Zigbee Address · Control4 part number · Component manufacturer · Component manufacturer part number · Location of failure on the printed circuit board assembly · All relevant date and lot codes · Any other information relevant to the FA Case
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Related to Root Cause Report

  • Root Cause Analysis Upon Vendor's failure to provide the Services in accordance with the applicable Service Levels (for any reason other than a Force Majeure Event) Vendor will promptly (a) perform a root-cause analysis to identify the cause of such failure, (b) provide Prudential with a report detailing the cause of, and procedure for correcting, such failure, (c) obtain Prudential's written approval of the proposed procedure for correcting such failure, (d) correct such failure in accordance with the approved procedure, (e) provide weekly (or more frequent, if appropriate) reports on the status of the correction efforts, and (f) provide Prudential with assurances satisfactory to Prudential that such failure has been corrected and will not recur.

  • Without Cause; For Good Reason If the Executive’s employment is terminated by the Company without Cause before expiration of the Term, or if the Executive resigns for Good Reason before expiration of the Term, the Company shall have no further payment obligations to the Executive or his legal representatives, other than for payment of: (1) in a lump sum in cash within thirty (30) days after the Date of Termination (or such earlier date as required by applicable law) the Accrued Obligations; (2) the Accrued Incentives, which shall be payable in accordance with the terms and conditions of the Incentive Plans; (3) subject to Section 4(f) below, a lump-sum cash payment, to be made on the first normal payroll date following the Release Consideration Period (the “Initial Severance Payment Date”) in an amount equal to (x) the average of the annual bonuses paid to the Executive for the three immediately preceding completed fiscal years, or (y) if upon the Date of Termination the Executive has not been employed for three complete fiscal years, then the average of the annual bonuses paid to the Executive for the years employed with the Company (the “Average Bonus”); and (4) subject to Section 4(f) below, beginning on the Initial Severance Payment Date and thereafter in accordance with the customary payroll practices of the Company, continuation of the Executive’s Base Salary in effect on the Date of Termination (“Salary Continuation Payments”) for a period of 12 months. Any installments of the Severance Payments that, in accordance with customary payroll practices, would have typically been made during the Release Consideration Period shall accumulate and shall then be paid on the Initial Severance Payment Date. The Average Bonus together with the Salary Continuation Payments shall be referred to collectively as the “Severance Payments”.

  • Termination for Good Reason The Employee's employment may be terminated by the Employee for Good Reason. For purposes of this Agreement, "Good Reason" shall mean:

  • Termination Without Cause; Resignation for Good Reason (i) If, prior to the expiration of the Term, the Executive’s employment with the Company is terminated by the Company without Cause or if the Executive resigns from his employment hereunder for Good Reason, then, in addition to the Termination Amount and the payment of any unpaid earned Bonus for the year immediately preceding the year in which such termination or resignation occurs, the Executive shall be entitled to receive: (1) an amount equal to the sum of the following amounts (collectively, the “Severance Amount”): (A) an amount equal to the pro rata portion of the Bonus for the year in which the termination or resignation occurs, calculated by multiplying (x) the Minimum Target Bonus for the year of termination by (y) a fraction, the numerator of which is the number of days the Executive was employed during the year of such termination or resignation and the denominator of which is 365; plus (B) if at the time of such termination or resignation the Executive is not “retirement eligible” within the meaning of the Company’s Equity Plan Retirement Policy (or if the Executive is “retirement eligible” and such termination or resignation occurs after a Change on Control or within six months of a Change of Control as described below), an amount equal to the Applicable Multiple (as defined below) multiplied by the sum of: (i) the Base Salary in effect for the year of termination or resignation and (ii) the Minimum Target Bonus; and 5 (2) continuation of applicable medical, dental and life insurance benefits (based on the coverage in effect for the Executive and his dependents at the time of such termination or resignation, but excluding any supplemental medical expense reimbursement insurance provided by the Company Group), from the date of termination or resignation until the earlier to occur of (A) the Applicable Multiple of years from the date of termination or (B) the date the Executive becomes eligible for comparable benefits provided by a third party (in either case, the “Continuation Period”); provided, however, that the continuation of such benefits shall be subject to the respective terms of the applicable plan, as in effect from time to time, and the timely payment by the Executive of his applicable share of the applicable premiums in effect from time to time during the Continuation Period. To the extent that reimbursable medical and dental care expenses constitute deferred compensation for purposes of Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”), the Company shall reimburse the medical and dental care expenses as soon as practicable consistent with the Company’s practice, but in no event later than the last day of the calendar year next following the calendar year in which such expenses are incurred. Notwithstanding the foregoing, if at the time of such termination or resignation (a) the Executive is “retirement eligible” within the meaning of the Company’s Equity Plan Retirement Policy and (b) a Change of Control has not occurred (and a Change of Control does not occur within six month following such termination or resignation and it is not reasonably demonstrated that such termination of employment or Good Reason event was in contemplation of the Change in Control during such six month period), then the Executive shall not receive the amount specified under Section 6(c)(1)(B) above but shall instead be eligible to receive the entitlements provided under the Company’s Equity Plan Retirement Policy, subject to and in accordance with the terms and conditions of such policy.

  • Termination for Just Cause In the event that the EMPLOYERS terminate the employment of the EMPLOYEE during the TERM because of the EMPLOYEE'S personal dishonesty, incompetence, willful misconduct, breach of fiduciary duty involving personal profit, intentional failure or refusal to perform the duties and responsibilities assigned in this AGREEMENT, willful violation of any law, rule, regulation or final cease-and-desist order (other than traffic violations or similar offenses), conviction of a felony or for fraud or embezzlement, or material breach of any provision of this AGREEMENT (hereinafter collectively referred to as "JUST CAUSE"), the EMPLOYEE shall not receive, and shall have no right to receive, any compensation or other benefits for any period after such termination.