Returns & Refund Policy Sample Clauses
Returns & Refund Policy. 19.1 All handsets we distribute are under guarantee up to 1 year from their manufacturers and comply with health and safety standards. In Europe, this is shown by the CE mark. To give you extra peace of mind, we offer you the option of asking for an exchange or refund within 14 days from the date you buy your phone in store, as long as you keep to the conditions outlined in our Consumer Code of Practise, which can be found at ▇▇▇.▇▇▇▇▇▇-▇▇▇▇▇▇▇▇.▇▇▇
Returns & Refund Policy. A. Returns by Consumer:
a) A consumer who is dissatisfied with product can return the product, provided that:
i. The product is returned within a period of Thirty (30) days from the date of purchase.
ii. Should have the original receipt/invoice of the purchase.
iii. Should not have consumed more than 30% of the product.
iv. The product should be returned only to a Direct Seller from whom they have purchased.
b) The Direct Seller shall give a complete refund to the consumer provided that the above conditions are satisfied.
c) The Direct Seller shall deduct the handling charges and GST while providing a refund to the consumer, except in the case of a manufacturing defect.
d) A Direct Seller should obtain an undertaking email from the consumer, marking ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ in CC that the consumer will not claim for any returns in the future if they buythe same products of the Company again.
e) The Direct Seller shall return the product which is returned by the customer to the Company along with the receipt within Fifteen (15) days from the date on which the products were returned and get the same exchanged.
f) Except in case of manufacturing defect, the Direct Seller shall bear the GST and handling charges while exchanging the product from the Company which was collected from the consumer and hand over the product to any store of the Company.
g) The consumer can return the product to the respective Direct Seller, if there is any undue delay in the delivery of the product irrespective of whether the consumer had been notified of such delay.
B. Returns by Consumer in case of health issues: A consumer can return a product directly to the Company and get the refund if they face any health issuesby using the products within Thirty (30) days from the date of purchase, along with a certificate from a Qualified Doctor or a Registered Medical Practitioner, which substantiates that the subject’s health issue was caused due to the consumption of the said product and the original invoice/sales receipt. The refund shall be initiated after due verification of the certificate and the Company shall contact the Doctor/RMP, if required.
C. Returns by
a. A Direct Seller can return the product to the Company and get refunded provided that: The product isreturned within Fifteen (15) days from the date of purchase,
i. The product is in saleable condition,
ii. The Direct Seller can return only up to a maximum of 200 PV,
iii. The product must have a minimum of four (4) months of ...